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Jobs
Improving myself and working
as a team in a global field.
People and stuff from diverse countries around the world come and go at Narita Airport. Having a global outlook and performing work with world-class quality are required here. If you want to develop your skills as much as possible and if you like working as a team to achieve great things, NRTAS welcomes you with open arms.
Passenger Services
Providing NRTAS’ signature warm hospitality
to customers from around the world.
Check-in procedures
Passenger Services mainly conducts the procedures required for customers to board aircraft, namely confirming reservations, coordinating seat assignments and checking baggage. Staff need to be both accurate and fast to perform the procedures while operating dedicated systems and employing their security knowledge as security personnel helping ensure the safety of the aircraft cabin. As the “face” of the airport that is customers’ first impression of ANA, each staff member also uses their customer service skills to brighten the start of customers’ trips.
Boarding gates
This work is essential to have aircraft depart safely and on time. There are a wide variety of job duties, including preparing the boarding gate sign and retractable belt barriers, ensuring safety before boarding, setting and announcing the boarding time, handling various inquiries and searching for customers. Several staff members assigned to the gate work as a team to perform the work efficiently within a limited timeframe, aiming for an on-time departure.
Arrivals
The work is about safely welcoming customers arriving at Narita Airport. Staff members perform a variety of job duties to support customers arriving at Narita Airport, including preparing the environment so that customers can safely deboard the aircraft and other duties related to being a hub airport, such as providing information about boarding gates to customers with connecting flights at Narita.
Lounges
Staff members work at the entrance reception, provide drinks and food and handle inquiries at the ANA Lounge and ANA Suite Lounge. They provide welcoming service and hospitality to executive customers from around the world, namely ANA First Class and Business Class customers as well as Gold Status members of Star Alliance so that they can spend time in the lounge in comfort.
Workflow
Check-in counters
Staff members confirm customer reservations using passports and other documents, coordinate seating assignments and check baggage.
Lounges
A comfortable space is created so that customers can relax during their time until boarding.
Boarding gates
Several staff members work together to perform these job duties so that customers can be guided onto their aircraft safely and on time.
There are more jobs!
Transit counters
These special counters symbolize how NRT is an international hub airport. These counters are the main place where staff provide information to customers from around the world with connecting ANA flights. Staff engage with customers in many different languages daily, but primarily in English.
Ticketing counters
These counters are where staff members handle procedures such as airline ticket purchases and payments for excess baggage. They work as experts with deep knowledge of international airline ticketing rules that are established by global standards.
Lobby services
This work involves walking around and monitoring the counter area, answering various questions from customers and assisting them with self check-in kiosks and bag drop machines. Having a wide range of knowledge about the airport and creating an approachable atmosphere are essential in this work.
Acquired skills
Customer service skills of the highest level
While providing service daily to customers from a diverse range of cultures and countries, you will develop the ability to provide world-class hospitality exceeding individuals’ expectations.
Language skills
You will acquire the ability to communicate accurately and naturally in English and/or other languages to non-Japanese customers. At the same time, you will also improve your communications skills and ability to explain complicated circumstances in Japanese.
Agile responsiveness
Conditions at the airport are constantly changing, and it is not uncommon for unforeseeable situations to arise. You will develop your ability to respond calmly and rationally in this environment and solve problems with agile thinking and resourceful ideas.
Rule
Answer as many questions
as you can in 30 seconds
Ground Handling
The unsung heroes
supporting safety in the air and on-time performance.
Towing/pushback
In the pushback, a towing tractor pushes an aircraft that is not able to back up under its own power to the taxiway, where it can then move on its own. The pushback is said to be one of the most difficult ground handling operations. Towing is when aircraft are moved from a parking position (“spot”) to another position in the apron. When towing an aircraft, the operator boards the cockpit and performs the necessary checks.
Marshalling
This job involves giving instructions to the pilots in an aircraft that has landed and safely guiding the aircraft to its designated position. The aircraft’s stopped position affects attachment of the passenger boarding bridge (PBB) and fueling operations, so precision and diligence are important qualities to have.
Loading and unloading
Aircraft are loaded with various types of cargo, mail and baggage. Cars and animals are sometimes loaded onto aircraft, too. Operators swiftly and carefully maneuver high lift loaders (HL) with advanced skill to realize on-time performance. Another part of our mission is to deliver baggage to customers reliably and as quickly as possible.
Cargo aircraft main deck
can be loaded on the aircraft instead. Main deck operations involve working with special cargo such as horses, helicopters and aircraft engines. These operations require advanced and precise handling skills and knowledge.
Attaching and detaching the PBB and passenger steps
The passenger boarding bridge (PBB) is attached and detached for boarding and deboarding aircraft. These operations must be performed accurately and safely to guide various customers safely to the cabin. The area called the open apron does not use PBB, so equipment called passenger steps is attached to the aircraft to provide access to the cabin.
Baggage and cargo towing
Baggage and cargo get towed using a small tow tractor (TT). This towing operation is one of the basic ground handling operations at NRTAS. Connecting a TT to a high lift loader requires advanced driving skills.
Cabin cleaning
ANA’s cabin cleaning services have earned a good reputation in Japan and around the world. Cabin cleaning involves more than just making the cabin look nice. Experienced staff provide the detailed level of care that Japan is known for, such as placing amenities in seat pockets. ANA has been named the World’s Cleanest Airline in the World Airline Awards organized by SKYTRAX, based on ratings of aircraft cabin cleanliness.
Baggage handling
For NRTAS, all checked baggage is also our “customer.” In addition to delivering baggage safely to its destination, we also handle baggage with care so that no damage is incurred. We strive to increase our efficiency so that arriving baggage can be picked up by passengers as soon as possible.
Aircraft services
Many aircraft from around the world are constantly flying into Narita. We provide power, water and wastewater services, modified for the type of aircraft.
Headset operator
When departing, the cockpit and the ground operator (headset operator) communicate using an interphone system. The operator communicates with the pilots to mutually confirm engine start and convey the pushback direction. Conversations with pilots always take place in English, so the operator also needs language skills.
Snow and ice removal
A de-icing vehicle removes snow, ice and frost from the aircraft fuselage and wings. A special liquid is used in this work. Snow removal and de-icing are performed with dexterity and top priority on safety.
Load Master
The Load Master is the person responsible for airside safety operations, who performs safety and process management related to ground handling operations. To allow aircraft to depart safely and on time, the Load Master coordinates operations with each section using radio communications, shares the necessary information with other operators, and manages airside safety operations.
Workflow (arrivals)
Marshalling
During arrival, marshalling (guiding) is performed so that the aircraft stops in the designated position. Marshalling involves fine-tuned maneuvers just using arm movements to signal instructions to the pilot on adjusting speed and turning left and right as well as to communicate the distance to the stopped position. Being right in front of giant aircraft coming toward you is a highlight of the job.
Power supply
Power cables extended from land are inserted in the aircraft to supply the necessary power. Once the power is flowing, equipment starts attaching to the aircraft and operations begin.
Attaching the PBB
After the aircraft is confirmed to be safely stopped, the passenger boarding bridge (PBB) that connects the aircraft and the terminal is attached.
Unloading baggage and cargo
Unloading operations start immediately after the PBB is attached so customers are not kept waiting. Customers’ baggage and cargo is loaded onto containers and pallets (collectively called unit load devices (ULD) and unloaded from the aircraft. Aircraft unloading is performed safely and quickly while confirming the order of priority.
Water supply and wastewater removal
Water to be used in the cabin is supplied to the aircraft. Wastewater is also removed by a special-purpose vehicle to prepare the aircraft for the next departing flight.
Cabin cleaning
Cleaning is performed during the short time between arrival and departure to maintain clean and comfortable conditions in the aircraft cabin.
Workflow (departures)
Baggage and cargo loading
Customers’ checked baggage and cargo are loaded into the aircraft’s cargo hold. They are loaded into pre-determined positions based on the loading plan created by load control staff for each flight and secured with restraints so that they do not move during flight.
Loading the bulk cargo hold
Passenger aircraft have three cargo holds, one of which is the cargo hold for directly loading items onto the aircraft. Suitcases, strollers and other items are carefully loaded here one by one. Checked pets are also loaded in the bulk cargo hold. Temperature is strictly managed and the cages are secured so that they can withstand shaking during the flight.
Detaching the PBB
Once all customers have boarded the aircraft, the aircraft’s door is closed and the PBB is detached.
Pushback
The aircraft is pushed back to the taxiway using a large special-purpose vehicle (towing car). At Narita Airport, aircraft and buildings are very close to each other in parts of the apron, and the pushback is considered the star of ground handling operations as performing it requires advanced skill and extensive experience.
Send-off (goodbye wave)
The aircraft is given a send-off once it is moving under its own power. Customer faces are clearly visible from outside the aircraft, and customers receive a heartfelt send-off.
Acquired skills
Advanced handling skills
Narita Airport handles more cargo than any other airport in Japan. Being able to handle freighter flights (cargo aircraft) is a major attraction of Narita Airport, where the highest level of specialized handling knowledge is found in Japan. Because operations are performed here that are not performed at other airports, staff can obtain a wide range of experience in the field of ground handling operations. Staff also acquire advanced handling skills through handling the diverse variety of aircraft that fly here from other countries.
Communication skills
Narita Airport is one of the world’s leading international hub airports, and work here is conducted in cooperation with many airlines and departments both inside and outside Japan. High-quality communication skills are developed through this frequent cooperation, interaction and coordination.
Safety management skills
Ground handling requires understanding and applying various safety standards. Operational skills are developed while observing strict safety regulations, including knowledge about handling hazardous substances and safe cargo handling.
Rule
Answer as many questions
as you can in 30 seconds
Operations Management
Agilely responding to ever-changing conditions
to safeguard safety in the air and on-time performance.
Operations support
Staff members support smooth flight management and safe flights for aircraft, with job duties including flight scheduling, adjusting flight crews and aircraft landing and takeoff control. At the Narita Operations Center (NOC), staff members monitor aircraft movements in real time and respond to weather and air traffic changes. They also perform the roles of proposing and executing response plans during emergencies, managing aircraft maintenance schedules, and ensuring compliance with the Civil Aeronautics Act and safety standards.
Main job duties
Handling control
Airport handling requires achieving both safety and on-time performance. To send off each flight safely and on time, staff members manage the times for all processes from arrival to departure, including the status of Passenger Services, cargo loading and unloading operations, loading of the aircraft’s supplies, cabin cleaning and fueling.
Flight dispatch assistance
Staff members accurately identify routes that are safe for aircraft to fly and constantly changing weather information to support flight crews from the ground. They also provide flight monitoring including for landings and takeoffs, and perform the function of collecting information from various sources and communicating it to optimize operations.
Radio and ATC job duties
Operators exchange information over the radio with aircraft on the ground at Narita Airport and communicate the necessary information to flight crews, including weather information and changes in the arrival apron. Operators also monitor radio communication with Air Traffic Control (ATC) and flight crews and promptly share the necessary information with relevant parties.
Load control
These job duties involve managing the aircraft’s overall weight and weight balance, including passengers, their baggage, cargo and fuel. While coordinating with passenger and cargo departments, staff adjust the load capacity and load positions of baggage and cargo to create efficient loading plans that allow the aircraft to fly safely.
Spot control
These job duties involve adjusting the apron parking spots used by departing and arriving flights. Staff enable smooth airport operations by promptly adjusting allotment of the apron parking spots amid changing conditions, including delayed flights and irregularities.
Acquired skills
Ability to manage operations for a flight
The knowledge and skills gained in performing operations management can expand future opportunities to play an active role at domestic and overseas airports where ANA operates routes.
Agile responsiveness
You will acquire the ability to agilely respond to unforeseen situations, such as flight management during emergencies and abnormalities. This includes the skills of identifying problems and swiftly implementing effective solutions.
Situational judgment
You will improve your ability to make prompt and effective determinations in real time for evolving situations, such as adjusting aircraft departures and arrivals as well as flight schedules.
Rule
Answer as many questions
as you can in 30 seconds
Engineering
Specialists on the ground
that protect safety in the air.
Vehicle maintenance
Staff mechanics inspect and repair the ground support equipment (GSE) that is indispensable to aircraft route service, from special-purpose to regular vehicles. The workshop is equipped with the latest equipment to perform work on all types of airport-related vehicles. You can deepen your specialized knowledge and sharpen your skills while working together with highly experienced mechanics.
Large equipment maintenance
Special-purpose vehicles and many other types of equipment are indispensable to aircraft route service. This work includes inspecting and maintaining equipment such as passenger boarding bridges (PBB) that connect aircraft to the terminal, mainly used at the South Wing of Narita International Airport’s Terminal 1.
Equipment maintenance
Customers’ checked baggage and freight are loaded safety and reliably onto aircraft using containers, pallets, and other types of unit load devices (ULD) for aircraft cargo. This work involves inspecting, maintaining and repairing this equipment. Assembly of new ULD is also performed.
Vehicle refueling
Staff members provide refueling services for all the ground support equipment working at the airport, including passenger shuttle buses, command vehicles and aircraft loaders. There are two gas stations inside Narita Airport.
Acquired skills
Diverse range of advanced, specialized skills
You can acquire specialized skills and knowledge about inspecting and repairing the diverse variety of airport-related machines, from ground support equipment (GSE) to passenger boarding bridges (PBB). These include electric and oil hydraulic machinery. You can also obtain public licenses such as Auto Mechanic Class 3/Class 2 as well as licenses for gas welding and operating small mobile cranes.
Ability to solve problems
Mechanics need to be able to act quickly when equipment is not operating properly and when breakdowns occur. They develop the ability to efficiently fix complex, difficult systems through on-the-job experience.
Communication skills
Mechanics communicate with their team members as well as members of other departments, and develop the ability to accurately take in and communicate information to understand the details of breakdowns and solve them.
Rule
Answer as many questions
as you can in 30 seconds
